Warranty and service
24 months of cover, service points across Europe.
Every Gardenmac tool is covered for 24 months on all components — tool body, batteries, chargers and supplied accessories. If something goes wrong you write to us, we reply the same day, and if a repair is needed the tool goes to a Gardenmac service point in Europe. Return shipping after the repair is on us.
24 months
on every component
Same day
reply on WhatsApp and email
0 €
return shipping after repair
A–Z
original spare parts in stock
What the warranty covers
24 months on every component
Cover applies equally to batteries, chargers and supplied accessories, not only to the tool body. A component recognised as defective is replaced without dispute.
Same-day reply
Write to us on WhatsApp or by email: our technicians reply the same day. A few photos or a short video are usually enough to identify the problem.
Service points in Europe
We have Gardenmac service points in Spain, Germany, France, Poland and other European countries. If a repair is needed, we give you the address to send the tool to.
Return shipping on us
Once the tool is repaired, we arrange and pay for the return shipping to your address.
Original spare parts in stock
Original spare parts for every model in the catalogue are kept in stock and ship fast: in almost every case there is no waiting for the manufacturer.
Direct technical diagnosis
The first diagnosis is made by people who work on these tools every day. A large share of cases is solved remotely, without shipping anything.
How it works
- 1
Report the problem
WhatsApp or email. Describing the fault, with photos or a short video, often leads to an immediate solution without shipping the tool.
- 2
We give you the address
If a repair is needed, we tell you which Gardenmac service point to send the tool to. Pack it in its original case.
- 3
Repair
The service point repairs the tool with original spare parts, all kept in stock.
- 4
Return
We arrange and pay for the return shipping to your address: EU delivery takes 2-5 working days.
Keep your purchase receipt: it is attached to the order confirmation email and serves as your warranty document.
Service after the warranty period
After the 24 months, service continues on a paid basis, without interruption. Original spare parts remain available in stock, and advice on use and routine maintenance stays free. That is what takes a professional tool to ten seasons of work instead of three.
Open a warranty case
The first diagnosis is remote and establishes whether the case can be solved at a distance or needs a repair.
Alternatively, see the contact page for all our channels.
Legal guarantee. The Gardenmac total warranty is a commercial guarantee offered by Furioso Group S.r.l.s. and comes in addition to the 24-month legal guarantee of conformity provided by EU consumer law (Directive 2019/771; Italian Consumer Code, articles 128-135). It does not limit or replace the rights the law grants you as a consumer, which remain valid and free of charge.