Customer support
Technical support, direct.
Support is handled in-house by staff who work with the catalogue tools every day. Each channel serves a specific purpose: the table below shows which one suits your enquiry.
Contact channels
WhatsApp — technical expert
377 085 9705
The channel for technical advice. It lets you send photographs of the plant, the blade or the diagnostic display: seeing the problem cuts diagnosis time substantially.
Email — customer support
assistenza@gardenmac.com
The channel of record: opening a return, making a warranty claim, requesting or correcting an invoice, sending documents. Answered within one working day.
Other channels
Messenger and Instagram
Enquiries received on social channels are answered on the same channel, with no redirection. Instagram also carries our field trials, useful for judging how a tool behaves before buying.
Contact form
The form at the foot of this page reaches the support mailbox and is handled with the same priority as email.
Always quote the order number where you have one: it lets us open the case on the first reply.
Which channel to use
| Enquiry | Channel | Why |
|---|---|---|
| Choosing a model | the answer depends on species, diameters and daily hours of work | |
| Shipment status | WhatsApp or email | we check the tracking and reply the same day |
| Opening a return | the prepaid label is sent by email | |
| Making a warranty claim | WhatsApp or email | a substantial share of cases is settled without shipping |
| Invoicing | tax details are needed in writing | |
| Tool down mid-job | WhatsApp, straight away | we reply the same day and tell you what to do |
Addresses
Logistics hub and workshop
Via Saccucci 5
86090 Pesche (IS), Italy
Site from which shipments leave. Access is restricted: to arrange a visit or a demonstration, write to us on WhatsApp.
Registered office
Furioso Group S.r.l.s.
Via Civitas Castelromano 11
86170 Isernia (IS), Italy
VAT and tax code 01021630940
REA IS-220132
PEC furiosogroup@pecimprese.it
Published terms
Our contractual and operating terms are set out in full on the following pages:
- Warranty — 24 months of cover, same-day reply, service points in Europe, return shipping on us.
- Shipping — rates and transit times by destination band.
- Returns and refunds — 30 days to withdraw, prepaid label at our expense.
- Payments — accepted methods, charge and refund timings.
Contact form
Messages sent from the form reach the support mailbox. If you have an open order, add the order number and we will reply with the case already prepared.