Refund policy

30-day returns

If you change your mind, you can return your tool within 30 days of delivery, no questions asked.

How to return

Email assistenza@gardenmac.com or message us on WhatsApp (+39 377 085 9705) with your order number.
We send you the return instructions. You can use your own courier or our prepaid express label at our discounted rate, which is deducted from your refund. Lithium batteries must travel by express courier: regular mail cannot carry them.
When the tool reaches us in Italy, we inspect it and issue your refund the same day to your original payment method. Your bank or card issuer usually posts it within 2 to 5 business days.

What we refund

The full price of the product.
Return shipping for change-of-mind returns is paid by the customer.
Import duties and taxes paid at checkout are collected on behalf of U.S. Customs and cannot be refunded by us.

Condition of the returned tool

Please return the tool with everything it came with: carrying case, batteries, charger, spare blades, service keys and manual. A few test cuts are fine. If the tool shows signs of regular use (worn blade, extended work marks, many charging cycles), we may reduce the refund to reflect the loss in value. We always tell you the amount before we process it, and you can choose to have the tool sent back instead.

Blades and chains that have been mounted and used cannot be returned for safety reasons, as cutting wood permanently changes their edge.

Defective or wrong item

If your tool arrives damaged, defective or is not what you ordered, we cover all costs: we send the replacement part or a new tool and, if needed, a prepaid return label. Defects that appear later are covered by our 2-Year Limited Warranty (see our Terms of Service).

Not the right model?

If the model you bought is not right for your work, contact us before starting a return: in most cases we can swap it for a better-suited model.