Shipping policy

Express shipping to the U.S.

All orders to the United States ship by express courier (UPS, DHL Express or FedEx) directly from our shipping center in Italy.

  • Orders over $119: free express shipping, delivered in 2 to 5 business days.
  • Orders under $119 (for example spare parts and small accessories): flat-rate express shipping, shown in U.S. dollars at checkout, delivered in 4 to 5 business days.

Delivery times

  • Orders placed before 12:00 PM Central European Time (6:00 AM ET) on a business day ship the same day. Later orders ship the next business day.
  • Delivery takes 2 to 5 business days from shipment (4 to 5 business days for orders under $119) to most U.S. addresses, including customs clearance.
  • Couriers do not pick up on weekends or Italian public holidays.

We ship to all 50 states. We do not ship to P.O. boxes or APO/FPO addresses, because express couriers cannot deliver lithium batteries there.

Duties and import taxes

Because our tools ship from Italy, U.S. Customs may charge import duties. Any duties are calculated and shown at checkout and you pay them together with your order. We ship Delivered Duty Paid (DDP): there is nothing else to pay to the courier at your door. U.S. state sales tax is not currently collected on our orders.

Lithium batteries

Our tools come with lithium-ion batteries. They are packed and labeled according to international air transport rules (IATA, UN3481 "batteries packed with equipment"). This is why we only use express couriers.

How your order is handled

  1. Order confirmation: you receive an email with your order summary. Keep it: it is also your proof of purchase for the warranty.
  2. Packing: every tool ships in its original carrying case, complete with batteries, charger and accessories, checked before the box is sealed.
  3. Tracking: when the courier picks up your order, we email you the tracking number.
  4. Delivery: the courier may require a signature. If you are not home, they will leave a notice and try again or let you reschedule online.

Damaged package

If the box looks damaged, note it on the courier's device or receipt when signing, take a few photos and let us know the same day. We handle the claim with the courier at no cost to you.

Questions

Email assistenza@gardenmac.com or message us on WhatsApp at +39 377 085 9705 with your order number.