Total warranty
What does the Gardenmac total warranty cover?
We are the only ones in our sector in Italy to offer such comprehensive protection on your purchase: extended warranty, home assistance, readily available spare parts, and a customer service that supports you before, during, and after pruning.
Here you will find, point by point, everything included in the Gardenmac total warranty.
Complete protection for your purchase
Every product purchased from Gardenmac is covered by a warranty system designed for serious professionals: fast turnaround times, no unnecessary bureaucracy, and the assurance of never being left stranded.
24-month manufacturer's warranty
Real coverage on every product component, not just the machine itself.
- 24-month warranty on every product purchased.
- Effective extension to every component, including accessories.
- Batteries and included parts are covered like the machine body.
- Any problematic components are quickly replaced.
Home assistance
From Trento to Agrigento: we organize everything, right to your home.
- Home collection via express courier organized by Gardenmac.
- Product shipment to our service center on the same working day.
- No shipping costs for you.
- Service valid throughout Italy, including islands and smaller islands.
Spare parts always available
Internal spare parts warehouse for every product sold, to minimize downtime.
- Original spare parts available for every single model in the catalog.
- Much faster assistance management thanks to internal stock.
- Possibility to order individual components even after the warranty expires.
- Spare parts shipped within 24/48 hours of order placement.
Dedicated customer service
A real team, reachable by phone, WhatsApp, and email, that supports you in the field.
- Phone active Monday to Saturday, from 09:00 to 19:00.
- WhatsApp support every day, even outside office hours.
- A dedicated operator handles requests, urgent matters, and technical cases.
- Email replies within a few hours during working hours.
Repairs in a maximum of 24 hours
The time your tool is away from you is reduced to the bare minimum.
- As soon as the product arrives for service, it is inspected on the same day.
- Repair or technical intervention completed within a maximum of 24 hours.
- Reshipment via express courier within 24/48 hours.
- No shipping costs for you, even in this case.
Replacement product when you can't stop working
If your work cannot wait, we provide you with a replacement tool.
- Request home collection and, at the same time, the replacement product.
- The replacement leaves on the same day: in a few hours, you can continue working.
- Meanwhile, your item is inspected and repaired within 24 hours.
- Upon redelivery, the courier picks up the replacement product: no additional costs.
We continue to support you even after the warranty expires
The relationship with Gardenmac does not end after 24 months. If you continue to work with our products, we continue to be responsible for their efficiency over time.
- Spare parts available even out of warranty, to truly extend the tool's life.
- Servicing, maintenance, and technical interventions on request, through our contacts.
- Consultations on correct use and routine maintenance to reduce future breakdowns.
- Continuous technical support: you are never left alone with your machinery.
Need assistance now?
If you have a Gardenmac product that needs support, maintenance, or simply want technical advice, contact us through our official channels. We will guide you step by step to the best solution.
Tip: always keep your purchase receipt. You can also download it from the order confirmation email: it serves as a warranty document in all respects.