Gardenmac total warranty
Warranty and service
24 months of cover, repaired within 24 hours.
Every Gardenmac tool carries a 24-month warranty on all components — machine body, batteries, chargers and supplied accessories. Cover includes doorstep collection, workshop repair and return delivery, all at our expense. The figure that governs the service is not the length of the warranty but the length of the downtime.
24 months
on every component
€0
collection and return
24h
repair turnaround
Same day
replacement tool dispatched
What the warranty covers
24 months on every component
Cover extends equally to batteries, chargers and supplied accessories, not to the machine body alone. A component found to be defective is replaced without argument.
Free doorstep collection
We book the express courier to your address. No shipping cost falls on the customer, anywhere in the country, islands included.
Repaired within 24 hours
The tool is booked in on the day it reaches the workshop. The job closes within 24 hours and goes back out by express courier.
Loan replacement tool
On request, a replacement tool of equivalent grade is supplied for the whole duration of the repair, with no rental or shipping charge.
Original spares held in stock
Original spares for every catalogue model are held in stock. That is what makes the 24-hour turnaround possible: in almost every case there is no wait for supplier delivery.
Direct technical diagnosis
The first diagnosis is made by staff who work with the same tools. A substantial share of reports is resolved over the phone, without any shipment.
How to make a claim
- 1
Report the fault
By phone, WhatsApp or email. A description of the fault often allows immediate resolution without shipping the tool.
- 2
Collection booked
We book the courier. The tool should be repacked in its original case and handed over at collection: no cost to the customer.
- 3
Workshop repair
The tool is booked in on the day it arrives and the job closes within 24 hours.
- 4
Return delivery
Shipped back by express courier within 24/48 hours, at Gardenmac's expense.
- 5
Replacement tool so work continues
In peak season downtime costs more than the repair itself. For that reason, on request, a replacement tool of equivalent grade is shipped free of charge at the same time as the collection: against a 45 mm unit you receive a 45 mm unit, not a lower-grade model.
It ships the same day, cutting downtime to a few hours. When the repaired tool is delivered back, the same courier collects the replacement. There is no rental or shipping charge on either leg. The service needs no activation: it is included in the warranty and simply has to be requested when the fault is reported.
Keep your proof of purchase: it is attached to the order confirmation email and serves as the warranty document.
Service after the warranty period
Once the 24 months are up the service continues on a paid basis, without interruption. Original spares remain in stock, servicing and maintenance are booked by phone, and advice on use and routine maintenance stays free. It is what takes a professional tool to ten seasons of service instead of three.
Open a warranty claim
The first diagnosis is made by phone and establishes whether the fault can be resolved remotely or requires collection.
You can also see the contact page, with the full list of channels and their hours.