Customer support
Customer support
Technical support, direct.
Support is handled in-house by staff who work with the catalogue tools every day. Each channel serves a specific purpose: the table below shows which one suits your enquiry.
Contact channels
Phone — agent available 24/7
0865 860247
Landline staffed around the clock. The right channel for anything that cannot wait: amending or stopping an order already placed, tracing a shipment, a tool down mid-job.
WhatsApp — technical expert
377 085 9705
The channel for technical advice. It lets you send photographs of the plant, the blade or the diagnostic display: seeing the problem cuts diagnosis time substantially.
Email — customer support
assistenza@gardenmac.com
The channel of record: opening a return, making a warranty claim, requesting or correcting an invoice, sending documents. Answered within one working day.
Other channels
Messenger and Instagram
Enquiries received on social channels are answered on the same channel, with no redirection. Instagram also carries our field trials, useful for judging how a tool behaves before buying.
Contact form
The form at the foot of this page reaches the support mailbox and is handled with the same priority as email.
Always quote the order number where you have one: it lets us open the case on the first reply.
Which channel to use
| Enquiry | Channel | Why |
|---|---|---|
| Choosing a model | the answer depends on species, diameters and daily hours of work | |
| Shipment status | Phone | tracking is checked during the call |
| Opening a return | Email or phone | the prepaid label is sent by email |
| Making a warranty claim | Phone | a substantial share of cases is settled without shipping |
| Invoicing | tax details are needed in writing | |
| Tool down mid-job | Phone, immediately | the replacement tool ships the same day |
Addresses
Warehouse and workshop
Via Saccucci 5
86090 Pesche (IS), Italy
The operating site shipments leave from and where warranty work is carried out. Access is restricted: for a visit or a trial, book an appointment by calling 0865 860247.
Registered office
Via Civitas 11
86170 Isernia (IS), Italy
VAT IT00987530946
PEC pec@gardenmac.com
Published terms
Our contractual and operating terms are set out in full on the following pages:
- Warranty — 24 months of cover, free collection, repair within 24 hours, loan replacement tool.
- Shipping — rates and transit times by destination band.
- Returns and refunds — 30 days to withdraw, prepaid label at our expense.
- Payments — accepted methods, charge and refund timings.
Contact form
Messages sent from the form reach the support mailbox. If you have an open order, add the order number and we will reply with the case already prepared.